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 Terms & Conditions    
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 Terms & Conditions

 Confirmation of Orders

All orders made through KinoCrafts.com will receive a personal confirmation via email or telephone by our sales staff. It is therefore important that you provide a valid email address and telephone number in your order form, to ensure minimal disruption in processing your order.
Once we receive the appropriate feedback from you and confirmed that your Order is VALID, you will ask for proceed to make payment to us by your selected PAYMENT TYPE (Cheque, Money Order, ATM Bank-In, or Cash On Delivery). However, Cash On Delivery is Only Valid within Petaling Jaya & Kuala Lumpur discover area.

[ Check the discover area ]

You need to inform us by email or phone after the payment is MADE. Once the payment is VALIDATED and CONFIRMED, We will then go ahead to process your order and delivery.

You will be given an order confirmation number and a summary of your order. We will send you an email to confirm the shipping of your order along with the Consignment / Shipment No. of the appropriate Carrier upon shipping the package to enable you to track the order online through our website. If you do not receive an email confirmation within this time period, please email us with your order number and we will promptly respond to your request.




 Stock Availability

The supply of Bottled Product, including the availability of specific colours & sizes of the items in the bottle, is subject to seasonal conditions. The same goes for the bottle, photo frame, cubics, cigarrets boxes and others items in the bottled. In the event of such a happening, KinoCrafts.com reserves the right to make appropriate substitutes of similar or higher value. Substitutions made will continue to adhere to the high quality standards that have made us the preferred online store of many.

 Inability to Fulfil

In the unlikely event that we are unable to fulfil your order, we will contact you via email or telephone to arrange for alternate delivery or other means of resolution as may be desired.

 Privacy Policy

When you order at the KinoCrafts Website, in accordance with the policy in this statement, we will respect your privacy. KinoCrafts.com will not give your user information to any unrelated third parties. Your name and address information is used only for mailing offers and updates to you.


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